We’re here to help.


To our valued Hyundai family, we’re here to help during these unprecedented times. We have worked with a number of our partners to set up new initiatives for those affected by the uncertain environment created by the COVID-19 pandemic.

 

  • We have worked with our financial partners to further assist you with payment deferral options.
  • Should your Hyundai vehicle require service, many of our factory-trained technicians remain available with new protective measures in place to help ensure everyone stays safe^.
  • We have made lease extensions available.
  • We have extended warranty coverage that expires between March 1 and May 31, 2020 until June 30th, 2020.

 

We invite you to explore below to learn more about what support is available to you.


Your safety is our priority.


For the good of our community, Hyundai dealerships are taking steps to ensure the safety of customers and staff. This diligence will be extended to all areas of the dealership experience, to ensure you feel Safe and Sound on each visit to your dealer.

 

To that end, we have advised our dealers to consider the following precautions:

  • Regulate the traffic flow within the dealership with signs and staff members.
  • Diligent observance of physical distancing and where possible plexiglass partitions to further encourage separation between staff and customers.
  • Regular and thorough disinfection of all touchpoints in the dealership.
  • Provide customers with digital service updates if requested
  • Sanitization of vehicles before and after any vehicle changeover, including keys.
  • Curbside pick-up will be available for parts and vehicle deliveries where permissible.


Payment relief options.


If you’ve been affected financially due to COVID-19, we have worked closely with our partners to further assist you.

Customers who are financing their vehicles:

  • Up to a three-month payment deferral available for existing financing customers. Our banking partners are here to help and will do everything possible to assist you. Many are equipped to offer payment deferrals up to 3 months based on your individual needs. 

 

Please contact your respective loan provider directly to discuss your personal situation and how they can help:

  • Royal Bank: 1-800-769-2511
  • Scotiabank:  1-800-4SCOTIA  (1-800-472-6842)
  • TD Auto Finance: 1-866-694-4392

 

* Please note that our partners are receiving higher than normal call volumes and are doing their very best to serve you.



Should your vehicle require service, we can help.


We are here to support and help those that need to stay mobile during this time. Should your vehicle require service, many of our factory-trained technicians remain available with new protective measures in place to help ensure we all stay safe. These include, but are not limited to:

 

  • Increased frequency of cleaning commonly touched surfaces (e.g.: door handles, railings, computers, phones, washrooms, seating areas, countertops, writing devices, service counters, etc.).
  • Before each vehicle exchange, wiping down contact points to ensure customer safety (e.g. Door handles, seatbelts, steering wheel, gear shift, temperature and audio controls, wiper and indicator stalks, etc.).
  • Increased hand sanitizing dispensers and wipes throughout the dealership for customers and staff.
  • Technicians working on vehicles will wear gloves at all times and replace them between vehicles.
  • Service work orders can be emailed to customers in advance to reduce wait times in dealerships.
  • Encouraging the availability of vehicle drop-off services, where possible.

 

You can book your service online or locate a dealer open for service. Please note that many of our dealerships have reduced their hours during this time^. If servicing or repairs are needed and you cannot reach a dealer to assist you, please call our Customer Care line at 1-888-216-2626 and we will direct you to the next-closest operational location.



Warranty coverage extension program.


If you have a new vehicle warranty expiring between March 1st and May 31st 2020, we are pleased to share that we have automatically extended your new vehicle warranty coverage until June 30th, 2020. No need to worry, no need to call – it’s already been applied.

Warranty coverage extension – Frequently Asked Questions (FAQ).

Hyundai is extending all components covered under the New Vehicle Limited Warranty until June 30th 2020 for vehicles that has or will expire between March 2020 and May 2020.

The extension is for the 5 year time frame only. If the vehicle is approaching the 100,000 km limit and is experiencing a condition that cannot be addressed at this time, it is required that you contact your Dealer and have the Dealer record the date, current odometer reading and the condition you are experiencing.

All repairs must follow regular guidelines and be diagnosed and repaired at an authorized Hyundai repair facility.

This warranty extension applies only to:

  • Hyundai owners with an active valid ownership prior to March 1st and;
  • An active New Vehicle Limited Warranty at the time of factory warranty expiry during the months of March 2020 through May 2020.

Yes, towing will be covered only if it’s related to a warranty defect and repair that renders the vehicle inoperable or unsafe to drive. These repairs must be completed at a Hyundai dealership and the towing invoice must be retained and provided to the Service Advisor or Service Manager for reimbursement.

If you have any questions or concerns, feel free to reach out to your local dealer or our Customer Relations team here. If your vehicle requires service, please feel free to book an appointment online. We appreciate your patience, kindness and compassion during this time as we are doing everything in our power to help our Hyundai family.



A letter from the President.


The safety, health and well-being of Hyundai customers, employees, business partners and the communities where we do business are of the utmost importance to us and our 220 dealers across Canada. Even in these times of uncertainty, people require mobility. At Hyundai, we are committed to keeping our communities safe and businesses open as long as possible in order to serve you. While a few dealerships have temporarily closed their doors, most currently remain open with careful adjustments to their processes.

 

To help keep our dealerships safe for guests and staff, we have provided them with the following proactive and preventative guidance, as outlined by the Public Health Agency of Canada, in response to the evolving COVID-19 situation. These include but are not limited to:

  • Increased frequency of cleaning of commonly touched surfaces (e.g.: Door handles, railings, computers, phones, washrooms, seating areas, countertops, writing devices, service counters, etc.).
  • Increased hand sanitizing dispensers and wipes throughout the dealership for customers and staff.
  • We are asking staff and customers that are experiencing symptoms or that have travelled in the past 14-days to avoid visiting dealerships.
  • Before each vehicle exchange, wiping down contact points to ensure customer safety (e.g.: Door handles, seatbelts, steering wheel, gear shift, temperature and audio controls, wiper and indicator stalks, etc.).
  • Technicians working on vehicles will wear gloves at all times and replace them between vehicles.
  • The service work order can be emailed to the customer in advance, to reduce wait time upon arrival.
  • Make vehicle drop-off services available, where possible.
  • Dealers are closely monitoring the situation in their local communities and taking all steps they feel are required in their respective areas – including temporary closure of their businesses.

 

To further support our valued customers affected by the uncertain business and financial environment created by the current situation, we will also be offering the following program:


Customers who are financing their vehicles

  • Up to a three-month payment deferral available for existing financing customers. Our banking partners are here to help and will do everything possible to assist you. Many are equipped to offer payment deferrals up to 3 months based on the customer’s needs. Below is the contact information for each of them. Customers will need to contact their respective loan provider directly to discuss their personal situation.


BANK CONTACTS:

  • Royal Bank: 1-800-769-2511
  • Scotiabank:  1-800-4SCOTIA  (1-800-472-6842)
  • TD Auto Finance: 1-866-694-4392


If you have any questions or concerns, feel free to reach out to your local dealer or our Customer Relations team here. If you require service, please feel free to book an appointment online. We appreciate your patience, kindness and compassion during this time as we are doing everything in our power to help our Hyundai family.