FAQs

Our Roadside Assistance Program reflects our commitment to the customer’s Hyundai experience. If you should experience an unfortunate circumstance and are stranded on the side of the road, Hyundai’s Roadside Assistance will be available to help you. It is accessible in all our provinces and the United States, 24 hours a day, 365 days a year. This service is available for a period of 5-years/unlimited km after the vehicle’s in-service date (for 2015 model years and up and for 3 years/unlimited km for 2014 models and down).

The Hyundai Roadside Assistance Program provides you with the following services:

• Towing to transport your vehicle to the nearest Hyundai Dealership or Authorized Service Facility in the unlikely event your vehicle is inoperable.

• Roadside services, such as dead battery/jump start, flat tire change, lock-out service (keys locked in car), or gas delivery (up to three gallons, where permissible, at no charge if you run out of gas).

• Trip Interruption Benefit

In the event a warranty-covered mechanical disablement occurs more than 100 km away from your home and your vehicle is disabled overnight, due to a repair in process, Hyundai Roadside Assistance will reimburse you for reasonable expenses, such as meals, lodging, or alternate transportation. Trip Interruption Benefit is limited to $300 per trip interruption.

To have your trip interruption expenses reviewed for reimbursement consideration, please visit the Xperigo portal below to submit a claim: 

https://roadsideclaims.xperigo.com

Setting up your first appointment to get your Hyundai serviced at a Hyundai dealership is extremely important. It allows you the chance to meet the service advisor and service manager, who can explain your vehicle’s maintenance requirements. You will also be given directions and see first-hand where to pull your vehicle into the service drive.

To find the Hyundai dealer most conveniently located for you, click here:  https://www.hyundaicanada.com/en/shopping-tools/find-a-dealer  

Enter your postal code information and you will be given a list of Hyundai dealerships closest to your home. The dealership’s contact information will be listed under their name. You can request a quote, schedule a test drive, or visit their website by clicking on the links below their contact information.

To get driving directions to a dealership, click on which dealer you would like to visit and refer to the right side of the webpage. Click on ‘Get Direction’ button and enter your starting address or postal code, and click the “Get Directions” button. Directions to the Hyundai dealership will appear below.

All Hyundai dealerships are equipped with the tools and knowledge to service and repair any Hyundai vehicle. Some of our dealerships have a bodyshop. Hyundai dealerships’ capabilities go above and beyond basic warranty repairs.

Choosing to have your vehicle serviced at a Hyundai dealership ensures that your vehicle is taken care of by a certified Hyundai trained technician who is familiar with the mechanics and background of our vehicles. Our technicians have access to specialized diagnostic systems designed specifically for Hyundai vehicles. Using genuine Hyundai parts, your vehicle will be serviced with the quality of care that it deserves and will ensure that it will run as long as possible backed by our warranty. We strongly encourage our customers to take their vehicles to Hyundai dealerships to continue the established relationship with their customers.

It is important to have your Hyundai vehicle serviced at the recommended intervals in order for the vehicle to continue performing at its optimal level. For your Hyundai’s recommended maintenance schedule, please follow the ‘ Maintenance Under Severe Usage Conditions’ in your owner’s manual or contact your Hyundai dealer for a full list of minimum maintenance requirements. You will need to know your vehicle’s driving conditions in order to get an accurate maintenance schedule.

Some, but not all, Hyundai dealerships provide their customers the use of a rental car if their vehicle will require servicing for an extended period of time. Hyundai dealers may place restrictions on the conditions of their rental car. Please contact your Hyundai dealer prior to taking in your vehicle so you fully understand their rental car policy, if they have one.

It is important to call the Hyundai dealership prior to visiting the service centre to ensure they are ready to service your vehicle.

Some Hyundai dealers will provide you with a service loaner car while some will not. Please check with the dealer to confirm if alternate transportation is available. Additionally, some dealerships can assist you in renting a car at your expense for any other work you may wish to have on your vehicle. It is important you call the dealership to inquire about their policy on loaner vehicles. 

Service records are imperative to providing proof of maintenance and can add value to the vehicle. As part of your warranty, we require customers to perform all maintenance for Hyundai Canada to uphold its side of the warranty.  Service records should be added to your service passport to help verify that maintenance has been performed. This is especially important if your vehicle is serviced by someone other than an authorized Hyundai dealer. Visit your local Hyundai dealer to obtain Genuine Hyundai Parts.

Our Genuine Hyundai Parts are designed to meet the standards and specifications of our vehicles. These parts are backed by our warranty. Using after-market parts runs the risk of voiding your warranty should that part cause a defect in the vehicle. Contact your local dealer for details.

1. Go to our dealership locator by clicking on ‘Find a dealer’ here (https://www.hyundaicanada.com/en/shopping-tools/find-a-dealer ). 

2. Enter your postal code information and you will be given a list of Hyundai dealerships in your area.

3. Look at the Hyundai dealership’s contact information, which will include their phone number listed under their name.

4. Call the Hyundai dealership to schedule an appointment.

In between service visits, there are several things you can do to help keep your vehicle running like new. Below are general guidelines. Please be sure to check your Owner’s Manual for specific information on maintaining your vehicle.

• Engine oil - Check your oil at every fuel fill-up. Add oil if the level is below the lower mark on your dipstick.

• Engine coolant - Check the coolant in your engine often (at least monthly) by checking the reserve tank. Be sure to check the reserve tank and make sure not to remove the radiator cap — the fluid inside is extremely hot.

• Windshield washer fluid - Check your windshield washer fluid at every fuel fill-up.

• Automatic transmission fluid - Your authorized Hyundai dealer should check your automatic transmission fluid, linkage, and controls yearly.

• Brake fluid - Brake fluid level has an indicator light in the instrument cluster. If the light illuminates, contact your local Hyundai dealer.

• Tires - Check your tire pressure at least monthly to ensure that your tires are properly inflated (this includes your spare). Also be sure to check tire tread for uneven or excessive wear and foreign objects.

• Air conditioning - Check your air conditioning often by turning it on for a short time regularly.

• Lights - Check all of your lights — head, tail, parking, and brake lights, high-mount brake light, turn signals, backup and license plate lights — at least monthly.

Proper vehicle maintenance is the most critical step in ensuring the longevity and the value of the vehicle. Maintaining your vehicle will optimize your vehicle’s performance, safety and fuel efficiency.  Lastly, adhering to Hyundai’s recommended maintenance schedule will help ensure eligible repairs remain covered by Hyundai Canada’s warranty.

Your Hyundai is designed to use only unleaded fuel having a pump octane number of 87 or higher. Using unleaded fuel will allow your vehicle to attain maximum performance and will minimize exhaust emissions and spark plug fouling. Please consult your Owner's Manual with further questions.

Refer to your Owner’s Manual for the Hyundai-recommended service intervals. Engine oil is the “lifeblood” of your Hyundai. Engine oil provides cooling, lubrication from friction, and cleans and cushions the vital internal components of your vehicle’s engine. Following Hyundai’s recommended service intervals will ensure the engine oil is effective and working to prevent engine damage. Check the engine oil level at every fuel fill-up.

Hyundai's engine oil recommendations vary from vehicle to vehicle, and from model year to model year. For the most accurate recommendation, please consult your Owner’s Manual or contact your local Hyundai dealer with further questions.

If your vehicle needs to be towed — even if it’s due to an accident — just call Hyundai’s 24-Hour Roadside Assistance at 1-800-268-9958. The driver will tow your vehicle to the nearest Hyundai dealership from the site of emergency.

Hyundai is dedicated to keeping our customers up to date and fully informed about their vehicles and the company. Several methods of communications are used, such as email, mail, phone calls, social media, etc., to communicate with our customers. These may include new vehicle information, exciting news and events, service coupons, maintenance memos, and feedback requests.

Hyundai Canada will often send you these notices as well as your servicing dealer may send you service reminders or surveys. You may choose to call the dealership to opt in/out of these communications. 

Hyundai continuously strives to provide our customers with the best possible service and products, and we cannot do this without your help. We understand that completing a survey or posting a review takes precious time out of your day, and we truly appreciate any feedback you can give us. By gathering first-hand information about your experience with our vehicles, Hyundai dealerships, and company, we can continue to improve on the Hyundai ownership experience.

Hyundai is active on the following social media websites:

• Facebook - https://www.facebook.com/hyundaicanada/

• Instagram - https://www.instagram.com/hyundaicanada/?hl=en

• Twitter - https://twitter.com/hyundaicanada?lang=en

• YouTube - https://www.youtube.com/user/HyundaiCanada

You may choose to opt-in or out of our communications system.

https://www.hyundaicanada.com/en/about/sign-up

A recall is when a manufacturer determines that a vehicle model (or several models) has a safety-related defect or does not comply with the government-related safety standard. When this happens, the manufacturer will alert owners to the problem and usually offer a free repair. Keep in mind that a recall does not mean that the entire vehicle will be replaced.

We will send a letter to the home address associated with your affected vehicle.

To see if your vehicle has any current recalls, please visit the following website:

Check Vehicle Recall

This recall will be completed for you free of charge.

All recalls must be completed at a Hyundai dealership. Please call your local dealership to book an appointment to have the recall performed. 

Several factors can affect your gas mileage including road conditions, weather, tire wear, weight of vehicle etc. However, there are a number of simple techniques you can do to improve gas mileage:

Drive sensibly. Aggressive driving (excessive speed, rapid acceleration, and hard braking) wastes gas. It can lower your gas mileage by as much as 33% at highway speeds. Gas mileage usually decreases significantly at speeds above 100 kph.

Keep your tires properly inflated. Under-inflated tires require more energy to roll, which translates into wasted fuel (it also leads to your tires wearing unevenly, which will shorten their lifespan). The recommended tire pressure for your vehicle is located in your Owner’s Manual if your vehicle is equipped with its original tires. If you have purchased new tires, please consult the guidelines provided by the tire manufacturer. Your Hyundai service professional can help you keep your tires at their proper inflation.

Remove excess weight. Heavier vehicles require more energy to move, so carrying around excess weight will also affect your mileage. Empty out your trunk and backseat of unnecessary items

Use cruise control. If your vehicle is equipped with cruise control, using it during highway driving may help to improve your fuel economy.

The Active ECO button allows your vehicle to perform at the optimal level to receive maximum fuel efficiency by controlling the vehicle’s shifting patterns. The system is activated by the Active ECO button located by the driver’s left knee.

The Active ECO system modifies engine and transmission control specifically for improved fuel economy. The vehicle may not accelerate as fast when it is in Active Eco mode because it is operating at a level specifically intended to lower the fuel consumption rate. For best vehicle performance and drivability, turn your vehicle’s Active ECO off.

The dual clutch transmission (DCT) combines the best of automatic and manual transmission into one awesome technology. Drivers can enjoy the convenience of an automatic transmission, while maintaining control of the shifting.

You should be aware of the unique characteristics of the dual clutch transmission (DCT):

• When you turn the ignition on and off, you may hear clicking sounds. You may also hear clicking sounds when shifting into Drive and Reverse. While this sound is uncommon to conventional automatic and manual transmissions, it is normal in the Dual Clutch Transmission.
• The DCT utilizes two clutches controlled by electrical clutch actuators. The clutches are moved by a high speed reversible motor. As the motor operates, you may notice a faint hum. This is a normal sound for the DCT.
• The DCT features Hillstart Assist Control. When you stop on a steep hill, if you remove your foot from the brake pedal, the vehicle will remain stationary for two seconds to prevent the vehicle from rolling backwards. If you depress the accelerator pedal during the two-second interval, the vehicle will accelerate. If you wait more than two seconds, the vehicle will enter “creep mode” and may roll backwards if the hill is steep. You should always use the foot brake to hold the car on a hill until you are ready to drive. Using creep mode to hold the car on a hill may damage the clutch.
• When the DCT is operating in Drive, an indicator lamp in the center of the instrument cluster on the dashboard displays the gear shift position. If the clutch is overheated, the gear display will blink. To prevent clutch damage, the clutch is automatically released. If the clutch is released, apply the foot brake and wait a couple of minutes before driving. Ignoring the warnings can lead to transmission damage.

Your Hyundai does not require extended warm up. After the engine has started, allow the engine to run for 10 to 20 seconds prior to placing the vehicle in gear. In very cold weather, however, give your engine a slightly longer warm-up period, between 60-90 seconds. Letting your engine idle for long periods of time is bad for fuel efficiency.

The SHIFTRONIC feature allows the driver to manually upshift or downshift in a vehicle with an automatic transmission. You can use this feature in many circumstances, such as going uphill, passing another car, driving in inclement weather, etc.

Note that if the driver upshifts or downshifts, the transmission may not make the requested gear change if the next gear is outside the allowable engine RPM range.

Certain trims in model years 2013 or later are equipped with the SHIFTRONIC feature, which is also called Sports Mode in some models.

Using the SHIFTRONIC feature is simple. When your vehicle is in Drive, slide the shift lever into the SHIFTRONIC gear. Push the shift lever forward to upshift and backward to downshift.

Some vehicles are equipped with paddle shifters. To upshift, use the paddle shifter on the right side of the steering wheel, which is labeled with a “+” sign. To downshift, use the paddle shifter on the left side of the steering wheel, which is labeled with a “-“ sign.

Check with your Owner’s Manual to ensure your vehicle can be recreationally towed.

If your Hyundai has four-wheel drive or has automatic two-wheel drive, your vehicle must not be towed behind a recreational vehicle.

If your Hyundai has two-wheel drive and is equipped with a manual transmission, your vehicle can be towed recreationally. Please look at the precautions before attempting to tow your car.

Towing and weight capacity information is also available in your vehicle's Owner's Manual in the Trailer Towing section. Hyundai does not recommend exceeding your vehicle's load capacity as this could have an adverse effect on performance, braking, durability, and driving efficiency.

If your company has five (5) or more registered, fully-licensed and titled vehicles in service, or if you're planning to buy at least five (5) new Hyundai vehicles at one time for company use, you may qualify for substantial savings.

To request a Hyundai Fleet Number (HFN), and establish a Fleet Account with Hyundai Canada, please contact your local Hyundai Dealership.

Customers are encouraged to work closely with the dealership of their choice. Your local dealer is well-suited to understand your fleet requirements and can create an operating plan that best suits your business needs.

The Hyundai Fleet Allowance program is a stand-alone program and cannot be combined with the current retail offers.

For more information on fleet, please visit here: https://www.hyundaicanada.com/en/services-and-support/fleet#fleet-contact